Because our press offers top notch quality, there is extreme precision involved. There may be an error now and then. If there is anything you don’t love about your product, please contact us right away and we will work with you to rectify the situation. We want you to love your products as much as we do! If there is any manufacturing defect in your photo product, please inform us within 30 days of receipt. If the defect is related to production or shipping, a replacement book will be generated. Living Waters/Innovative is not responsible for any consumer-generated errors; please be sure to preview your product thoroughly before ordering. You may call our toll free number 1.855.561.4170 or email us at firstname.lastname@example.org.